Research & Publications
Privacy-Preserving Federated Learning for Multi-Tenant CRM Systems
Demonstrates how organisations can implement AI across multi-tenant environments while maintaining strict GDPR, CCPA, and HIPAA compliance. Awarded Best Research Paper at the same conference where I also served as Session Chair.
Predictive Customer Intelligence: ML and NLP Integration for CRM Churn Prediction and Lifetime Value Forecasting
Presents practical machine learning frameworks for enterprise CRM churn prediction and customer lifetime value forecasting using NLP integration.
gentic AI for Sales Intelligence
Explores how autonomous AI agents can transform sales intelligence while maintaining human-in-the-loop oversight — demonstrating a 40% reduction in representative workload.
AI Enhanced Data Privacy in Retail CRM Systems
Co-authored research on securing AI-driven retail CRM systems against emerging data privacy threats.
